Effective Date: April 24, 2025 JoyRentals (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website or services.

1. Information We Collect

We collect personal data directly from you through our online booking form or customer communication:

• Full Name (first and last)
• Age
• Email Address
• Mobile Number
• Uploaded photo of your ID (front side)
• Booking details: date, time, number of bikes
• IP address and browser/device information

2. Why We Collect This Data

We use your data to:

• Process and manage your bookings
• Verify your identity for safety reasons
• Provide customer service and notifications
• Improve website functionality and performance
• Fulfill legal and security obligations

3. Data Use

Your information is used for:

• Confirming your rental or luggage booking
• Identifying you during the bike handover
• Ensuring accountability for rented equipment

4. Data Storage and Security

• We store your data securely on password-protected systems.
• ID files are encrypted and accessible only by authorized personnel.
• We implement standard industry security measures to prevent unauthorized access or data leaks.

5. Data Sharing

• We do not sell or rent your data.
• We may share your information with legal authorities if required by law.
• Service providers (e.g., web hosts) may access data solely to maintain booking operations and must comply with strict data protection standards.

6. Data Retention

• Booking data is stored for up to 12 months.
• Uploaded ID images are retained for up to 30 days unless needed for a legal or dispute-related reason.

7. Your Rights

You have the right to:

• Request access to your personal data
• Correct or delete inaccurate information
• Withdraw consent at any time (if applicable)
• Lodge a complaint with the Data Protection Commissioner in Albania

To make a request, contact us at: info@joyrentals.al

8. Cookies

• We use cookies to enhance site performance and user experience.
• You can disable cookies in your browser settings. Some features may be affected if cookies are blocked.

9. Children’s Privacy

• Our services are not intended for users under 18 years old.
• We do not knowingly collect data from minors.

10. Changes to This Policy

JoyRentals reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated effective date.

11. Contact

If you have any questions about this Privacy Policy, please contact us at:

• Email: info@joyrentals.al
• Location: Shkodra, Albania